When your application crashes, slows down or produces unexplained errors, restarting the server may restore service—but it does not solve the underlying problem.
xByte Cloud engineers troubleshoot complex ColdFusion, website, server and database issues, even when your current hosting provider cannot identify the cause.
Call 888-543-3302
ColdFusion errors, JVM configuration, application code, scheduled tasks and failed ColdFusion services.
Windows, Linux, IIS, Tomcat, file permissions, resource constraints and operating-system configuration.
Slow queries, blocking, missing indexes, connection problems, datasources and database resource pressure.
SSL certificates, Java trust stores, DNS, firewalls, proxies, CDNs and third-party connectivity.
Logs and diagnostic files must be interpreted in the context of the application and its environment. A large log or dump file may contain thousands of events unrelated to the incident.
Heap analysis can help locate objects retaining excessive amounts of memory. ColdFusion logs can reveal out-of-memory conditions and other errors that occurred around the crash.
COLDFUSION CRASHES
SLOW APPLICATIONS
HIGH MEMORY OR CPU
COLDFUSION WILL NOT START
INTERMITTENT ERRORS
SCHEDULED TASK FAILURES
THE PROBLEM KEEPS RETURNING
YOUR PROVIDER IS STUCK
VENDORS ARE BLAMING EACH OTHER
THE BUSINESS IMPACT IS GROWING
PRODUCTION CHANGES ARE RISKY
YOU NEED A SECOND OPINION
Understand the Problem
We document the symptoms, incident history, affected services and troubleshooting already performed.
Review the Environment
Our engineers examine the relevant ColdFusion, Java, application, web-server, database and infrastructure components.
Analyze the Evidence
We correlate logs, metrics, errors, diagnostic files, configuration and recent changes.
Recommend a Correction
We explain our findings and provide clear next steps for correcting the issue and reducing the chance of recurrence.
Common areas to investigate include errors in jvm.config, special JVM arguments, Java compatibility, the CFStart utility and an unavailable Tomcat service.
The visible error is not always the root cause. Recent updates, configuration changes, file permissions and service-account access may all need to be reviewed.